Privacy Policy

1. Information We Collect

When you use our HVAC services, contact us, or visit our website, we may collect the following types of information:

• Personal Information: Your name, email address, phone number, and home address when you request a service, schedule an appointment, or contact us through our forms.
• Service Information: Details about your HVAC system, service history, and any issues you've reported to us.
• Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources (collected via cookies).
• Payment Information: When you make a payment, we collect billing information. Payment processing is handled by secure third-party processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our HVAC services, including scheduling appointments and completing repairs.
• To communicate with you about your service requests, appointments, and follow-up.
• To improve our website, services, and customer experience.
• To send you important updates, service reminders, and promotional offers (you may opt out at any time).
• To comply with legal obligations and protect our rights.

3. How We Protect Your Information

We take data security seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for all website communications.
• Restricted access to personal information on a need-to-know basis.
• Regular security audits and updates to our systems.
• Secure storage of physical records.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These parties agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, subpoena, or court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. We use cookies for:

• Remembering your preferences and settings.
• Analyzing website traffic and performance.
• Improving our website functionality.

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

To exercise any of these rights, please contact us at contact@hvacservicesnewyork.us.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

• Email: contact@hvacservicesnewyork.us
• Mail: HVAC Services New York, Brooklyn, NY 11201